Skip to main content

Free shipping on all orders

Return policy
Returns and withdrawal

Return policy

Return policy of B2Stock. Information about returns for unique and delicate antique products.

Returns and withdrawal

Right of withdrawal: under the applicable consumer rules, you may withdraw from the distance sale contract within 14 days from delivery, within the limits established by law.

Right of withdrawal
01
Returns and withdrawal

Right of withdrawal

You may exercise the right of withdrawal within 14 days from receiving the goods, without stating reasons, unless a legal exception applies.

The right of withdrawal may not apply to goods that are clearly personalized by their nature or in other cases expressly provided by law.

Return responsibility
02
Returns and withdrawal

Return responsibility

Antique products are fragile and valuable items that require special care during handling and transport.

Important: returns must be arranged using professional packaging and specialized couriers able to protect delicate and valuable items.

  • Professional packaging: the product must be packed with adequate protective materials.
  • Specialized courier: shipment should be insured and handled by operators experienced with fragile goods.
  • Damage responsibility: if the product is returned damaged because of inadequate packaging, the refund may be reduced proportionally to the decrease in value.
  • Inspection on receipt: we verify the condition of the returned product and packaging upon arrival.
Return conditions
03
Returns and withdrawal

Return conditions

  • The product must be returned in the same condition in which it was received, apart from handling necessary to inspect it.
  • Original documentation, if any, should be included.
  • Return shipping costs are borne by the customer unless otherwise required by law.
04

How to request a return

  1. Contact customer service within 14 days from delivery.
  2. Include order details and your explicit withdrawal request.
  3. Wait for the return instructions before shipping the item back.
  4. Return the product following the agreed packaging and shipping instructions.
05

Refunds

Refunds are processed after the returned product has been received and checked. If the product is returned with damage caused by inadequate packaging or handling, the refund may be reduced accordingly.

06

Legal guarantee

The legal guarantee of conformity provided by applicable law remains unaffected. In case of lack of conformity, the customer may exercise the rights recognized by law.

07

Recommended pre-purchase checks

We strongly recommend reviewing descriptions, photos, measurements and all available details before purchasing. Our team is always available to provide additional information.

Returns and withdrawal

Contact us

We are available to answer all your questions.

Regulatory references

This return policy is drafted in line with the applicable consumer protection framework governing distance contracts and legal guarantees.